Notion for Support teams!

The what

I put together this project as part of an interview assignment. For the assignment I created a project plan and work samples that consisted of a:

  • Course outline
  • Tutorial video that would be included in the course
  • Short knowledge check

Take a look over the entire plan.

And check out the video I created for the assignment, below:

The how

Course project plan

The why

It’s so important that new users have exceptional learning experiences when onboarding to a new software platform. Self-paced online learning courses play a significant role in this experience, and this course project plan ensures users (in this case, support reps):

  • Have all the necessary information they need to do their jobs effectively
  • Can intuitively navigate the learning experience
  • Get active learning experiences