Notion for Support teams!
The what
I put together this project as part of an interview assignment. For the assignment I created a project plan and work samples that consisted of a:
- Course outline
- Tutorial video that would be included in the course
- Short knowledge check
Take a look over the entire plan.
And check out the video I created for the assignment, below:
The how
The detailed plan below shows how I’d plan and track the status of the course development process.
The why
It’s so important that new users have exceptional learning experiences when onboarding to a new software platform. Self-paced online learning courses play a significant role in this experience, and this course project plan ensures users (in this case, support reps):
- Have all the necessary information they need to do their jobs effectively
- Can intuitively navigate the learning experience
- Get active learning experiences