Personalize customer experience with variables and API integrations
Learn to personalize customer interactions and automate workflows in Ada using variables and API integrations.
Check out some of my work below!
Learn to personalize customer interactions and automate workflows in Ada using variables and API integrations.
Learn. Stand out. Improve the way you work.
A case study on transforming Ada Support's customer education program to boost engagement, drive adoption, and increase retention with outcome-driven learning paths.
Create exceptional learning experiences for new users
A framework for how I would construct a self-paced online course to teach a Support team how to use Notion.
Design and build workflows and visualize results
Check out some videos that I created for a hands-on course on designing and building workflows and visualizing results.
Get attention with a course overview video
This video introduces users to the enablement program they can follow to get skilled in ACL Robotics software. I created the entire end-to-end program, but this video is a nice intro to the work within the program.
Create customer champions through certification
This certification plan is a high-level outline for a social media software company's first certification program.